| OUR SERVICE GUARANTEE |
| 30 DAYS MONEY BACK GUARANTEE
+ 99.9% UPTIME GUARANTEE |
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Coverage
This 99.9% uptime guarantee applies to any Flexihostings
client in good financial standing with Flexihostings
at the time of a service outage. |
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Service Level Agreement & Specifications
Flexihostings endeavors to have the
content of your web site available for http access by any party in
the world 99.9% of the time. Network downtime (unavailability) is
defined as 100% packet loss from Flexihostings to its backbone providers.
Downtime is measured past 10 minutes after notification of network
failure via Flexihostings's online ticketing
system. Flexihostings's administrators
will determine the end of the downtime by a traceroute to the customer's
machine from outside the Flexihostings
network. |
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Credits
Shared Hosting - In the event that your web site is not available
for more than 99.9%, Flexihostings will
credit the following month's service fee as follows. For any shared
hosting client, such credit shall be retroactive and shall be as calculated
below and as measured 24 hours a day in a calendar month, with the
maximum credit not to exceed fifty (50) percent of the monthly service
charge for the affected month. |
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| Monthly Uptime Credit
95% to 99.8% 10%
90% to 94.9% 20%
89.9% or below 50%
In order for you to receive a credit on your account, you must
request such credit within seven (7) days after you experienced
the down time. You must request credit by sending an electronic
mail message to refunds@flexihostings.net.au.
For security, the body of this message must contain your unique
username, the dates and times of the unavailability of your website,
and such other customer identification requested by Flexihostings.
Credits will usually be applied within sixty (60) days of your credit
request. Credit to your account shall be your sole and exclusive
remedy in the event of an outage. |
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Restrictions
Credits shall not be provided to you in the event that you have any
outage resulting from (1.) scheduled maintenance as posted from time
to time at Flexihostings, (2.) your
behavior or the performance or failure of your equipment, facilities
or applications, or (3.) circumstances beyond Flexihostings's
reasonable control, including, without limitation, acts of any governmental
body, war, insurrection, sabotage, embargo, fire, flood, strike or
other labor disturbance, interruption of or delay in transportation,
unavailability of interruption or delay in telecommunications or third
party services, including DNS propagation, domain name registration
/ transfer, failure of third party software or hardware or inability
to obtain raw materials, supplies, or power used in or equipment needed
for provision of your web site, or (4.) a client breaking any item
in Flexihostings's "terms
of conditions and Acceptable Use Policy (Aup)" causing a
machine to fail as a result. |
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Price Freeze Guarantee
Flexihostings guarantees for as long
as you are a continuous client, in good financial standing, and you
keep renewing your contract for web hosting service, we guarantee
that you will be locked into paying today's web hosting prices forever.
This guarantee applies to all Flexihostings
shared web hosting accounts including reseller plans. |
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30 Day Money Back Guarantee
At Flexihostings customer satisfaction
is our main priority! Flexihostings's
services carries a 30 day money back guarantee unless otherwise stated. If you are not completely
satisfied with our services within the first 30 days of usage you
will be given a full refund of the monthly fees excluding/less any
setup fees, credit card processing fees, addons, overages, or Flexihostings's
domain name registration fees. Domain Names acquire through our Free
Domain Name offer will be subjected to Network Solutions prices. No
refund is available after the 30th day. All cancellations must be
received through our web site as per the deadlines indicated. To initiate
an account cancellation, please submit a ticket to the our billing
departments at http://helpdesk.flexihostings.net. |
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Refund Policy
Accounts cancelled/terminated by Flexihostings
for violating our AUP do not qualify for any refunds. Refunds will
be issues only through our Company Check and/or will be credit back
to your bank account/ credit cards. Flexihostings
will be the sole arbiter as to how the refund should be completed.
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