What is a Virtual Server?
Also referred to as a Virtual Dedicated Server, a VPS (Virtual Private Server) empowers you with the flexibility and freedom of a dedicated server at a fraction of the cost. Unlike shared hosting which uses a single file system shared by all users, a VPS, like a dedicated server, resides in private environment with its own independent operating system, web server, mail server, and software instances. Flexihostings.net.au's VPS plans give businesses the reliability, scalability, and security of hosting on an enterprise-quality dedicated server. With root access, you have full control. You can install any software or make practically any OS-level configuration change.
What is a Virtual Private Server (VPS)?
Virtual Private Servers are isolated server environments located on a single partitioned physical server. A VPS performs and executes exactly like a stand-alone server for its users and applications:
||Each VPS has its own processes, users, files and provides full administrative access
||Each VPS can have its own system configuration files and can house applications
||Each VPS can have its own versions of system libraries or modify existing ones
||Each VPS can have its own IP addresses, port numbers, tables, filtering and routing rules
What can I do with Virtual Private Server (VPS)?
A virtual private server (VPS) is capable of hosting a business website, a database driven online store, or a corporate intranet. Many companies use virtual private servers as dedicated mail servers or development platforms. Other uses of a VPS include: reselling hosting services, offsite data storage, web-based CRM, groupware, managed email services, and more.
What are the advantages of a VPS?
VPS gives you the features and functionality of a dedicated server without the cost of building and maintaining one. If you need to host unlimited domains, have complete control of your environment and run your own applications, then you will benefit from having a VPS. In addition, a VPS provides the ability to manage your dedicated environment directly through SSH. VPS can also add a control panel like Cpanel and Directadmin.
How is a VPS different than shared hosting?
A VPS eliminates the restrictions of shared hosting by giving you the power and flexibility of a dedicated server with your own set of services and customizable disk space. Shared hosting is limited in comparison because its users do not have administrative access and software configurations cannot be customized, despite the fact that physical resources are also multiplexed. With a VPS, you can control your own unique file system and CGI-BIN, disk space, system resources, bandwidth and memory allotments.
What type of content am I allowed to place on the VPS?
We allow legal content. You're not allowed to send SPAM or host any content that would be illegal in the Australia. You may not run IRC BOTs or utilize any network unfriendly devices commonly used to attack other network users. Your network activity must fall within the scope of our Acceptable Use Policies:
Is adult content allowed?
As long as your content is legal Flexihostings.net.au is happy to host any content you have.
Can I upgrade to another plan later?
Flexihostings.net.au allows you to upgrade to another plan at any time in just seconds. Even a dedicated server can't do that!
How long should I expect my VPS setup to take?
VPS setups happen within 24 hours of sign-up, assuming payment is properly processed. During the normal Monday-Friday workday (9am-7pm AEST) most VPS turn-ups happen within just a few hours.
What do you mean by 'burst RAM'?
Bursting means that while you are always guaranteed a certain amount of system resources, far more is available on each box than simply these guarantees. Hence, should you require your loads to spike higher than your guarantees, as long as the resources are available on the box at that time, you can use them, up to your 'burst' level. We are constantly monitoring the loads of each server to make sure that nothing is oversold, and that customers always have their guaranteed resources.
We make sure that an ample amount of burst resources are always available on each host machine. Your burst allottment is not the same thing as your resource guarantee. You cannot count on constant, sustained utilization of your burst resources. If your VPS constantly requires greater resources than your package guarantees, we can work with you to quickly upgrade you to a package with greater guaranteed resources.
Do you offer a money back guarantee?
We do not have a money back guarantee. We feel that our longstanding reputation lends significant credibility to our service, and we provide exactly what we promise. We did a trial offer of a money back guarantee, and found that some people attempted to exploit it by using our service just long enough to cancel without paying. Some even abused it further by performing illegal activities such as spamming, which also hurt our other customers. We want to ensure we're focusing our time and energy on reliable, paying customers who deserve our attention. We trust that once you've become a customer you'll be happy we protect you in such a way.
Can I get a trial period and test out the VPS for free?
This is not something that we can offer. It has been our experience that offering "free test accounts" opens our network and customers to a number of potential security risks. There really isn't a reliable way to screen a potential customer from a resourceful hacker, outside of having received a payment. We have tried offering free trial accounts in the past and have found that it attracts Internet abusers such as spammers who jump from network to network quickly, staying long enough to cause damage to legitimate customers. Though surely many legitimate users would benefit from a trial period and decide to stay, we must focus our attention on policies that best protect our existing customers.
What do I agree to when signing up? Are there contract lengths associated with your plans?
When you sign up for service, you agree to our Acceptable Use Policies and standard Terms of Service, found here: Acceptable Use Policy Terms of Service You also agree to a short Contract Term, which is written as follows: "I understand that I am entering into a 'Month to Month' agreement, and will provide 30 days advance written notice should I elect to cancel my server contract.
Can I install a 3rd party control panel? (Plesk, CPanel, DirectAdmin, Webmin)
Yes! You are able to enjoy full functionality of your favorite Control Panel. We will gladly assist you with the set up, full installations come at a very reasonable price. Please be advise that you need to have at least 256MB of RAM in your VPS to install cPanel. This is the minimum requirement for cPanel installation.
Can I host multiple websites?
Most certainly, you can host as many virtual hosting accounts as you like as long as it is within the VPS capability! Additional IP's can be instantly purchased for websites requiring a dedicated IP address.
Am I limited to my accounts guarantee of RAM and CPU usage?
No, these figures are the minimum resources that will be available to you at any given time. At times of low resource utilization, you are able to burst to maximum utilization. This means you can enjoy the use of our high end server from within your VPS.
Can I upgrade software myself? (Apache, PHP, MySQL etc)
Yes, your VPS account comes with root access. You have the same permissions and flexibility of your very own server. When requested, we can also assist you.
Will other users be able to crash the server?
No, the advanced virtualization technology allows complete isolation of one VPS to another. An accidental or intentional errors that occur in another VPS will not affect yours.
Can I add more users? Will they have root permissions?
You are able to create as many users as you like and assign users root as required.
Is there a way for me to back up my VPS?
Your VPS is backup by our system automatically ever 48 hours. The backup will take a snap-shot of your VPS including its operating system.
How can I restore my VPS?
Yes, we can restore your VPS with our last backup. Just send helpdesk a ticket for it.
My VPS is not responding. I can't SSH into it. What should I do?
You are able to restart your VPS yourself via the provided URL. Our tech team is here to help you if you need further assistance.
What Operating Systems are available?
The following Operating Systems are available: CentOS 4.4, CentOS 5.0, OpenSUSE 10, Fedora Core 6, Debian 4.0, Gentoo, Ubuntu 6.06, Slackware 11.
Is it possible to update/upgrade RedHat on a vps server?
Since the kernel is shared across the entire physical machine, this will not be upgradeable by user. You can upgrade all the user applications inside your VPS such as apache, ftpd, email server, etc.
What are the hardware specifications of your VPS servers?
Our minimum server for VPS is Core2Duo machine running 4GB of RAM and Fast SATA hard driver.
On average, how many VPSes do you host per server?
The number of VPSess on each server varies from one server to another. We make sure that the server's resources, especially CPU and memory, are not being oversold and make sure that each VPS receives its guaranteed resources.
For example, if we were to host only VPS Compact plan on a server, which comes with a guaranteed minimum of 128 MB of memory, then we can safely host ~45 of these VPSes on a server with 6 GB of memory. In practise, we limit ourselves to host only 10-15 VPSes on each server. Because of the resource allocation guarantee and because each VPS is being sand-boxed from other VPSes, each VPS will always receive its guaranteed resources.
How fast is your network and where is your data center.
IP address to test – 184.108.40.206 and 220.127.116.11
For AU / NZ and Asian customers – We have recently acquired floor space in Pacific Internet Limited Data center and we host many of our own servers and dedicated servers here. The physical location of the data center is in Singapore however we have our own direct pipe to Pacific Internet Data center in Australia and Hong Kong therefore in terms of speed, we are confident to say that customers around Asia Pacific region should experience low latency and speedy access to their server. As for reliability, we guarantee 99.95% network uptime.