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| Answers |
Payments, Invoices and pre-sales Questions
- How long will it take for my account to be active?
Your account is set up immediately after payment is approved..
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- Can I pay via credit card?
You can pay you account via credit card, cheque, money order or direct deposit your account is set up instantly either way.
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- I dont have a credit card, what other payment methods can I use?
During the signup process you have the option to pay by cheque, money
order or via direct deposit. You will recieve an automated email with
the next steps to take.
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- Am I bound by contracts?
No, when you sign up for web hosting with us, you are free to depart whenever you like.
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- Where can I view my payment history or receipts?
You can log in to your accounts control panel; from there you can view
all payments, invoices or change your personal information, you can
also update an expired credit card.
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- Can I pay via cheque?
Yes you can pay via cheque, you can find our address on our contact page.
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- Can I keep my domain name when I change my web hosting company?
Yes.
If you registered your domain name with a host and now you want to
move, you should find your registration records or contact the host and
ask them how to control your domain name. If you have a problem, you
can usually see the name of the registrar by performing a "Whois" query
on your domain name and contact them. If all else fails send us a ticket and we can help.
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- Will I have forced advertising on my site like I do on Geocities, etc.?
No. We do not force any kinds of ads on your site. In fact you can put your own ads if you'd like.
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- What does bandwidth mean?
Bandwidth is the amount of traffic going to and from your site, another term for this is "data transfer"
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- Can I use Java applets, JavaScript, and Flash (wif .swf) pages on my site?
Yes. Those are client-side technologies, so the host doesn't have to do
anything to support or enable them. Any browser (such as Internet
Explorer or Netscape) that supports them is enough, so any host will
do. It doesn't matter whether Java or Flash are listed among the plan's
features, they are supported by default.
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Getting Started
- How do I get my website on your server?
You
do this by using an FTP (File Transfer Protocol) Program. You can find
this software by typing the words "FTP program" into www.google.com or
trying www.aceftp.com or www.cuteftp.com
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- How do I access my administration area of my server?
You can access your admin section by going to the Control Panel (Cpanel) entering your username and password.
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- I just signed up for hosting. What next?
The very first thing you should do is go to the company you registered
your domain and log in to your members section and redelegate your
domain to our nameservers, our nameservers are
DNS1.FLEXIHOSTINGS.NET and DNS2.FLEXIHOSTINGS.NET you will find
other detailed information in the signup email you received from us.
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- How do I know when my name has been delegated?
After
12 - 48 hours of you redelegating your domain to our name servers, go
to any web browser and type your www address in and you should see a
page holder.
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Email Setup
- How do I set up my POP3 email account?
There are two steps in setting up your email accounts, first is
creating the account in your control panel, the next step is to add the
account to your email program (outlook). You can find all the relevant
information including video tutorials on setting up your email accounts
in the support page.
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- How do I access my web based email?
You can access your web based email by typing
www.yourdomain.com.au/squirrelmail.
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- I want for forward my email address to another.
You can forward any email address to another via your control panel. Eg
mike.smith@mydomain.com.au will be forwarded to mikeysmith@hotmail.com
. Please see the "support" section on how to do this
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- Can an e-mail auto responder also be a POP3 e-mail account?
Yes,
and this is a good idea. Having an e-mail auto responder setup as a
POP3 account as well will ensure that e-mail sent to this particular
e-mail address will be received. When e-mail is sent, the sender will
automatically receive your predetermined response (from the auto
responder) and his/her message will be delivered to your POP3 e-mail
account.
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- Can an e-mail auto responder also be an e-mail forwarder and a POP3 e-mail account
Yes. You can have a particular e-mail address setup to be an e-mail
auto responder, an e-mail forwarder, and a POP3 account as well. Here
is what will happen under these circumstances: 1. The sender of any
incoming e-mail will automatically receive a predetermined message (the
auto responder). 2. One copy of the e-mail message will be forwarded to
the specified forwarding address (the forwarder). 3. Another copy of
the same e-mail message will be delivered to the e-mail address (the
POP3 account).
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- Can an e-mail auto responder also be an e-mail forwarder?
Yes.
You can setup a particular e-mail address to act both as an e-mail auto
responder as well as an e-mail forwarder. This is a good idea since
e-mail sent to this particular e-mail address will both have an auto
response message as well as being delivered to you. When e-mail is sent
to this particular e-mail address, the message will be forwarded to the
specified mail forwarding address. At the same time, the sender of the
incoming e-mail message will automatically receive an auto response.
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- How many e-mail auto responders am I allowed to use?
You are allowed to create one auto responder for one email.
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- What is an e-mail auto responder?
An e-mail auto responder is a special type of e-mail account which
simply responds to all incoming e-mail with a predetermined message.
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- What is the difference between an e-mail forwarder and an e-mail auto responder?
An e-mail forwarder is a special type of e-mail account which simply
forwards all e-mail sent to a particular e-mail address @yourdomain.com
to a specific POP3 e-mail account. An e-mail auto responder does not
have a forwarding function, but instead grabs the sender's e-mail
address on all incoming e-mail and automatically responds to the e-mail
with a predetermined message.
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- What is the difference between POP3 e-mail account and an e-mail auto responder?
A POP3 e-mail account is a special kind of e-mail account that comes
with a login and password. A POP3 account allows the user to send and
receive new messages from this e-mail address. An e-mail auto responder
does none of the above, and only responds to all incoming e-mail with a
predetermined message.
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Control Panels
- What control panels are available?
There are two types of Control panels. One is for server and email
management and the other is for Accounts and personal information. To
access you server control panel go to http://yourdomain.com:2082 or http://YOURIP::2082
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- How do I log in to my control panels?
Your control panel is accessible via any of the following links:
http://yourdomain.com:2082
http://YOURIP:2082
The control panel runs on port 2082 so if you are behind a firewall or proxy server you might have trouble accessing your control panel if that port is blocked. There is currently a work around to provide access via port 80. Information on this can be found at http://cpanelproxy.net/ You can also view video
tutorials of your control panel.
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- I forgot my password.
If you lose or forget the password for your account, we can re-issue you a new welcome email with a new password in it. Please note that this procedure will not retrieve your current account password, it will simply set a new, random password for your account (which will be emailed to the email address on file for your account).
To request a new welcome email be sent for your account, simply submit your request to our helpdesk requesting such (please include your domain name as well).
NOTE: If you would like your welcome email sent to an address other than the one that we have on file, you will need to specify this address in your request to our billing department, and also include the last 4 digits of the credit card used on the account (for verification purposes). .
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- How do I use my control panel?
We
have introduced online documentation and a number of video tutorials to
guide you through all aspects of your control panels giving you a
headache free experience.
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- I need to change my personal information.
If for any reason you need to change any of your personal information,
you can do this from your accounts control panel, the information you
change will automatically be updated in our client database.
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- What are control Panels?
At
FlexiHostings we would like to make your web hosting experience as
stress free as possible. We have introduced web based control panels
that allow you to manage all aspects of your website 24/7 without the
need for any technical knowledge. From these control panels you can
add, forward or delete email addresses and do a range of other things.
If you would like a demonstration or more information, click on the
ensim link on the front page of our site.
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- How do I use my control panel?
Your
control panel was designed to be used by anyone and is straight
forward; you can find online documentation and video tutorials through
our support pages.
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General Support
- I need help!
We have developed Australia's most advanced online support system. No
other web host in Australia offers multimedia video tutorials, giving
you a visual experience of how to manage all aspects of your control
panel. For those who like to read, we also have a unique online user
manual with an index and search functionality. You can also log in to
your accounts control panel and submit and view the progress of a
trouble ticket, which allows you to keep a history of your support
emails.
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- Video tutorials.
We are the
only web host in Australia that offer Multimedia video tutorials, these
tutorials give you visual instructions on how to manage your control
panel, these were designed for the "non-technical" people in mind.
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- Online control panel demonstration.
Due to some users abusing our demo control panel account, we no longer offer demo control panel however please go to http://flexihostings.net.au/index.php?dis=cptour view our control panel tour.
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- Control panel user manual
If
you would rather read information on the control panel, we also provide
an online help manual with an index and an interactive search function,
this is provided through our ensim page or within your own control
panel.
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- Trouble ticket system
This is a
system where you can log in to your accounts control panel and submit a
support email, this is the most efficient form of support as you can
also see the progress of what is happening and keep a record of all
your previous support questions.
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- Phone support
If you would like
to speak to a human regarding anything, fill out the form on the
contact page and someone will call you within 1 hour guaranteed (during
operating hours).
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- Script Installation
Yes we do point you in the right direction however we do offer support for script installation
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Connecting via FTP
- How do I connect to my account via FTP using other software?
Other software, including Cute FTP, Absolute FTP, and many others should only require three things:
1. The hostname (domain name) or IP Address to connect. 2. The password for the account.
3. The login or userid associated with the hostname.
The password for the account.
Once you have this information, you can use any FTP client to log into your account.
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- Is my FTP activity logged?
Yes, all FTP activity is monitored and recorded in the your /var/log directory.
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- What are all of the files and directories I see when I log in?
Upon logging into your account, you are restricted to only your account and cannot move outside of your account. When you log in, you are in what is known as the "root" of your account. In here there are several miscellaneous files and directories, all of which are important but none of which should be altered or renamed. In short, do not bother these files. The only files and directories that you should care about are the "/home/username/public_html/" directory, the "/home/username/public_html/cgi-bin" directory. The "/home/username/public_html/" (mainsitehtml) directory is where all of your files pertaining to your website should reside. The "/home/username/public_html/cgi-bin" directory is where all of your files pertaining to any cgi scripts should reside. Uploading files into the "root" of your account will mean that no one will be able to access them via the web.
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- What do I need in order to connect to my site via FTP?
In order to connect to your website via FTP, you will need some sort of FTP client software. FTP client software comes with many different features and prices, but Flexihostings recommends the use of Coreftp which can be obtained free from www.coreftp.com. You will also need to know your login (also referred to as your "userid"), your account password, and the IP address assigned to your account.
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- Where do I upload all of the files pertaining to my website?
You need to upload files pertaining to your website to your "/home/username/public_html/" directory inside the root of your account. Files uploaded below your "/home/username/public_html/" directory, such as in the root of your account or in your ftp directory will not be available on your website.
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Perl Information
- Does Flexihosting Help with the installation of scripts?
We can fix it for you if it is a minor problem, if its a more complex problem we may charge you a small fee.
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- Are there a list of steps for debugging my Perl script(s)?
Below is a list of steps to go through to troubleshoot any problematic
Perl scripts. These are the same troubleshooting methods employed by
the technical support repetitive at Flexihosting: Gather Information
about the Problem Execute the Perl script through the command-line. If
the output indicates a syntax error with the Perl script. The problem
has been identified as a problem with the code in the Perl script. If
the error "Command not found." is returned at the prompt, do the
following: Check the permissions on the actual Perl script. Must be
executable! Retry. If it still fails, then check the permissions on all
directories leading up to the Perl Script. They must be set to
rwxr-xr-x, or chmod 755. If the script will execute (possibly return
HTML output) through Telnet, but still gets an "Internal Server Error"
through the web, do the following: Ensure that the file permissions are
set to rwxr-xr-x, or chmod 755. Ensure that the file permissions are
not set to rwxrwxrwx, or chmod 777. At this point, you must know the
source of the problem, whether it be a permissions problem or a syntax
error within the Perl code itself. Now all you must do is fix it!
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- Are there other places to turn for help?
Yes you can visit our Training Centre for links to websites that may be of assistance.
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- Can I use CGI in my hosting account
No, actually it could be anywhere within your /home/username/public_html/ directory.
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- Do my Apache error_logs contain any useful information?
It
depends. When a Perl script encounters an "Internal Server Error" for
whatever reason or a "Forbidden" message when executed via the web,
useful information is logged to your error_log, located in your logs
directory.
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- Do my Perl scripts have to reside in a certain directory, such as the "cgi-bin"?
No, actually it could be anywhere within your /home/username/public_html/ directory.
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- Does Flexihostings frequently upgrade Perl with new build releases?
Yes.
Once a new build of Perl has been deemed as stable versus experimental,
Flexihostings will promptly upgrade to this version of Perl.
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- For debugging purposes, should I execute the script through the web or SSH?
SSH.
You will get much more information about the cause of the problem
through the command-line than through the web. Below is an example:
Case I: We execute the Perl script through the web and get the
following error: "Internal Server Error: Premature End of Script
Headers". Given this information, we know the problem could be with the
permissions, a syntax error, or the process was killed. Case II: We
execute the Perl script through the command-line and receive the
following output: syntax error at ./script.cgi line 9, near "@list
shift" Execution of ./script.cgi aborted due to compilation errors.
Which method yields the most useful information? SSH. We now know that
the problem is a syntax error on line 9 of the Perl script, versus the
"could be anything" problem we receive through the web.
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- How do I execute my Perl scripts through SSH?
Issue the command "perl " from the command line, where "scriptname" is
the relative or absolute path to the Perl script. If problems with the
execution of the script are encountered, they will be reported on the
terminal by the Perl Debugger.
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- How do I invoke the Perl source debugger?
The
"-d" flag will invoke the Perl source debugger and should be used when
you have tried all other troubleshooting techniques and are still
confused. This program is very good with identifying syntax errors.
Through the command line, issue "perl -d " to execute your Perl script
with the Perl source debugger.
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- How should I set my file permissions on a Perl script?
Often
times, permissions are set very leniently in order to avoid any
permissions problem. This is not a good idea. Your Perl scripts should
have the appropriate permissions depending on the function of that
particular script. First, all scripts should be set to the owner (you)
having read, write and execute privilege (rwx) regardless of the
function of the Perl script. Next, you should ask yourself if you want
people (visitors) to your website to be able to execute the Perl
script. This is most likely the case. Under these conditions, your
script would be set to world readable and executable (r-x). Do not give
the world write permission on the Perl script! It is not necessary and
may lead to problems! If your script is not going to be executed
through the web and only you will be executing the script through
Telnet (there are various reasons for having a script operate under
these conditions), then you set the script to no world permissions
(---). The group permissions should be set to read and executable (r-x)
if the script is to be executable via the web. Otherwise, set your
group permissions to nothing (---). With this information, you have the
following permissions breakdown: Executed via the web by anyone: chmod
755 Executed by only yourself through the command line: 700 Often
times, a Perl script will open a file for writing. This is the case in
guestbooks and bulletin boards, where the information is received from
the form and written to a certain file. The permissions of this
particular file are now important. Many times, the author of a Perl
script you use on your account will require you to set this file to
rwxrw-rw-, or chmod 766, which allows write access to the world. This
is not a good idea and is unnecessary. Files that need to be written to
by way of a Perl script can be set to the default permissions of
rw-r--r--, or chmod 644. This will work fine with our setup. Finally,
never set your file permissions to rwxrwxrwx, or chmod 777. This is not
necessary, may cause a security problem on your website, and will cause
your Perl script to not execute at all!
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- Should I upload my Perl scripts in ASCII or Binary mode?
You should always upload your Perl scripts in ASCII mode via FTP. If
you upload your scripts in binary mode, the scripts will not work and
you will get an "Internal Server Error: Premature End of Script
Headers" error (500 Internal Server Error). It is very important to
remember to only upload your Perl scripts in ASCII mode!
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- What are the absolute paths to Perl on the webservers?
Below are all of the current absolute paths to Perl on all webservers:
/usr/bin/perl
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- What are the correct file extensions for Perl scripts?
Your Perl scripts can have the extension .pl or .cgi. However, Perl
scripts that are going to produce output to the web (world readable)
would use the extension .cgi. Perl scripts that are only meant to be
executed by yourself via the command line or even scripts which may be
executed through the web without any output should be set to the .pl
file extension
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- Path to Perl
We are currently running Perl version 5.x. Below are all of the paths to our perl binary:
/usr/bin/perl
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PHP Information
- Can I run PHP scripts anywhere on my virtual server?
Yes, PHP scripts do not have to reside in a particular directory and will run anywhere on your virtual server.
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- Can I use PHP in conjunction with mySQL?
Absolutely.
Once of the big advantages of PHP is the ability to interface to
databases, including mySQL. Since we offer mySQL as apart of our
service, you can have PHP act as a front-end to your mySQL databases.
Not only is this possible, but it is very powerful. Many of the
applications, such as parts of Flexihostings, are provided as PHP
output querying from a mySQL database.
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- Can I use short tags in my PHP scripts?
Yes, we have installed PHP to support short tags, so you can use this feature in your PHP scripts.
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- Do I have to have a header at the top of my PHP scripts?
No. Since we are not using PHP as a CGI binary, there is no reason to
use the #!/usr/bin/php header in your PHP scripts. Doing so will only
cause the header to show up as output as well.
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- What are valid file extensions I can use for PHP scripts?
The valid file extensions for PHP scripts are:
.php
These file extensions must be used in order for your PHP scripts to run properly.
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- What is PHP?
PHP is a
server-side, cross-platform, HTML embedded scripting language. It has a
syntax familiar to both Perl and C. PHP-enabled web pages are treated
just like regular HTML pages and you can create and edit them the same
way you normally create regular HTML pages.
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- What permissions do I need to use on my PHP scripts?
To avoid any problems, you should set your PHP scripts to 755, or user everything, group and world read and execute permission.
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- What userid does my PHP scripts run under?
Your PHP scripts will run under the same userid as the webserver
(Apache), which is "nobody". Therefore, since your PHP scripts do not
run under your userid, you must take this into consideration when you
are trying to create, edit, or modify files with your PHP scripts.
Secondly, PHP scripts run under the group "nobody" as well. All clients
are in the group "cust". Therefore, in order to allow PHP to create,
modify, and/or delete files within your account, you would need to have
world read/write permission on the files and within the directories
where the files will be created.
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- Where can I find more information on PHP and using it on my website?
PHP is quickly becoming a very popular scripting language. More
information on PHP can be found on the official website, located at
www.php.net . On their website, you can find a listing on all PHP
functions, libraries, example scripts, a mailing list for developers,
and other useful information.
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- Why won't my PHP scripts create/edit/delete files?
This
is because your PHP scripts run under the userid "nobody" and group
"nobody". In order to get around this, you will need to set the
relevant files and directories to world read/writable. (chmod 777)
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- Path to PHP
We are currently running the latest stable version of PHP4 ,5. Below are all of the paths to PHP binaries.
/usr/bin/php
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Domain names and DNS
- Does Flexihosting register domain names.
Yes, we do register domain names.
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- Can Flexihosting host my existing foreign domain?
Yes,
just as we can host any new foreign domains, we can also host any
existing foreign domains as well. However, you will be responsible for
transferring the foreign domain name form the current name servers, to
Flexihosting name servers.
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- How is my new foreign domain name registered?
It is your responsibility to register your new foreign domain name with
the appropriate organization responsible for your domain name
extensions. The reason we leave this up to the client is because it
would be very burdensome to establish relationships and learn the rules
for registering new domains with all of the organizations that handle
foreign domain registrations. You will need to learn the rules for
registration and apply for the foreign domain name through the
appropriate organization. You will also be responsible for any
applicable fees associated with registering the domain name.
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- Can I have multiple domains point to different directories on your account?
Yes.
This is a addon domain feature that can be setup through the cpanel however there is a limit.
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- Can I have multiple domains point to the same website?
Yes.
This service is commonly referred to as "Sub domain" and allows
you to have as many domain names as you wish point to the same website
on your account. This should not be confused with having different
domains point to different websites all on the same account, which is
discussed above.
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- Does Flexihosting host foreign domains?
Absolutely. Flexihosting currently hosts over 53 different domain
name extensions.
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- Will I be able to access my domain name with or without the www?
Yes,
all clients can access their website with and without the "www". In
other words, you can access your website at www.yourdomain.com or just
yourdomain.com, both of which are the same website. While this may seem
somewhat unimportant, many would be surprised at how many people
exclude the "www" and how many providers do not provide this service.
Offering both options ensure you do not loose any visitors to your
website as a result of this example of a common mistake.
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Operating System And Webserver Information- Does Flexihosting have Windows NT webservers?
No. We do not currently provide Windows web server for share hosting whoever we do provide for Dedicated Servers..
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- What Operating System does Flexihosting use for its LINUX webservers?
Flexihosting uses Apache Webserver on all UNIX servers.
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MySQL Information
- How do I connect to mySQL through PHP?
Use the following outline to connect and begin querying the mySQL
server from a Perl script. Remember that you cannot connect to your
databases remotely due to security concerns, you can only connect from
"localhost.localdomain" . 1. Declarations You must require the mySQL
package for your script to function properly. Do this by including the
following line in your code: use Mysql; 2. Connect To The Database
Somewhere near the beginning of your script, you need to make your
initial connection to the database server. Using the following form,
substitute your database, username, and password for the examples to
connect successfully. The database must be a valid one that you have
created through the PhpMyAdmin interface in the Control Panel. The
username must be the one assigned to you and must have adequate
permissions to the specified database.
Mysql->connect('localhost.localdomain','DATABASENAME','USERNAME','USERPASSWORD');
3. Executing A Query You are now ready to begin querying the database
server. Most problems that you may incur will generally occur due to
invalid permission settings for the specified user. Remember that you
can use our convenient web based PhpMyAdmin interface to view or edit
these settings. Use the following outline to connect and begin querying
the mySQL server from within your PHP scripts. Remember that you cannot
connect to your databases remotely due to security reasons. You can
only connect to them form localhost . 1. Connect To The mySQL Server
Use the following statement to connect to the database server.
Substitute the username, and password for ones assigned to you.
MYSQL_CONNECT('localhost.localdomain','USERNAME','PASSWORD'); 2. Select
Your Database Use the following statement to select the database you
wish to connect to. Make sure you substitute the example with your
database name. @mysql_select_db("DATABASENAME"); 3. Executing A Query
You are now ready to execute your queries. Remember that the databases
and users used must be created in the PhpMyAdmin interface in your
Control Panel. Most problems that arise with your scripts will be due
to incorrect permission settings
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- How do I connect to mySQL via SSH?
(1.) Connect To The mySQL Server
servername:/> mysql -u USERNAME -p
Enter Password: PASSWORD
(2.) Connect To The Database
mysql> use DATABASENAME;
(3.) Receiving Help
mysql> help
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- How do I create/edit/delete tables in my database?
All
administration of your mySQL databases can be done through our
convenient web based phpMyAdmin interface. This program is provided to
any of our web hosting customers with mySQL enabled. It is available in
your Control Panel
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- The Official mySQL Documentation
The official mySQL documentation may be found at: http://www.mysql.com Other useful information about mySQL may be found at the following locations:
http://mysql.turbolift.com/ and http://www.devshed.com/
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POP3 E-mail Accounts
- What is a POP3 E-mail Account?
A
POP3 e-mail account is a special kind of e-mail account that comes with
a login and password. These kind of e-mail accounts use the Post Office
Protocol version 3.
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- What is the difference between POP3 E-mail Account and a regular e-mail account?
Take
a hotmail e-mail account versus a POP3 account you have on your account
with Flexihostings as an example. With your hotmail account, you
cannot use an external e-mail client to check for new messages or send
outgoing messages. Instead, you must visit the hotmail website, log
into your account in order to perform these functions. In the meantime,
you are subjected to advertisements, and the process is restricted to a
web-interface. On the other hand, your POP3 accounts are accessible
from any compatible e-mail client. This allows for added functionality
on your side (such as the ability to check for new messages every so
often, create filters, etc.). If you prefer a web-based e-mail system,
you can use the SquirrelMail system, accessible through your Control
Panel on most UNIX web hosting plans.
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- How many POP3 accounts am I allowed to use?
This depends on the type of account you have. It might be anywhere from 5 to unlimited.
If you have specific questions about your hosting account, please submit a support ticket.
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- How long will it take untill i can send and recieve email?
Once you have completed the steps to create your new account, it is available immediately for sending and receiving email.
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- How do I create additional POP3 accounts on my account?
You
should see the "video tutorials" section for a guided video on how to
do this. This is done easily through your Control Panel. Simply log
into your Control Panel, then select "Mailboxes/Users" from the menu on
the left. You should see a listing of all of your current POP3
accounts. Click on the "Add User" link near the top of the page. Now
fill-in your desired login and password for this particular POP3
account. You may also limit the disk space
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- How can I change the password on an existing POP3 account?
To
change a password on a POP3 account, simply login to your Control
Panel. Click on the "Mailboxes/Users" link on the left side. Now, click
the edit icon to the right of the email account you wish to change the
password for. Type the new password in the fields provided and click
"Save". Your new password for this POP3 account will be needed the next
time you try to check your e-mail on this POP3 e-mail account!
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POP3 Server (Incoming Email)
- What does POP3 stand for?
POP3 stands for Post Office Protocol version 3, which is the generally
accepted protocol used for authentication and downloading e-mail
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- What is an overview of POP3 service?
The
ability to provide E-mail services to clients includes two critical
functions: SMTP and POP3. Together, they provide the means for clients
to send outgoing mail and check for new incoming mail, respectively.
POP3 service is the side of e-mail that allows clients to check for new
incoming messages delivered to their POP3 e-mail accounts. The POP3
server performs two basic but important functions. First, it
authenticates, or verifies, the identity of those trying to access
certain POP3 accounts in the form of a login and password. Secondly, it
allows clients to download any new e-mail they may have in their POP3
account(s). Think of the POP3 server in terms of your local post
office. Just like snail mail, e-mail is routed in a similar fashion.
Access to the mail requires authentication, whether in the form of a
lock and key or login and password. Once authentication is verified,
one can obtain any mail that might exist (in the PO Box or the POP3
account). Finally, you need to configure your e-mail client so that it
knows what POP3 server to check for new e-mail. This "address" is
similar to a unique address you would go to check your mail at a local
post office. The same key would not work for the same box number in a
different city, just like the same login and password would not work
for the same POP3 account on a different POP3 server. In order to
access the correct POP3 server, configure your e-mail client to access
the POP3 (Incoming Mail) Server: mail.yourdomain.com.
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- What is my "master" POP3 account?
When your account is created, a master POP3 account is set-up by
default. This account is username@yourdomain.com and this name cannot
be changed. In your Control Panel, you will notice that this POP3
account is "locked". While you cannot delete it, you can change the
password for it at any time.
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- What is the POP3 server used for?
The POP3 server stores all accumulated e-mail for each client on a per
domain basis. Think of the POP3 server similar to your local Post
Office, where people with PO Boxes can check for new mail (e-mail) at
anytime using a key (login and password combination).
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- What is wrong when I get a Login/password mismatch or Authentication failure error?
If
you are entering in the correct login, then you must be using the wrong
password for this particular POP3 account. It is very important to
remember that both the login and the password are case sensitive! Try
several times, making sure that you are entering in your login and
password correctly. Remember that you determined the login and password
for this account through your Control Panel! If you cannot get in, do
not panic! This is a problem that is easily corrected. Take the
following steps one by one to correct this problem: (1)Log into your
Control Panel using your system login and your system password.
(2)Select "Mailbox/Users" on the left, then select the account you are
having problems with. (3)Now type a new password for this POP3 account.
Once you have entered this password, press the "Save" button near the
bottom of the page. (4)The password for this POP3 account has now been
changed, and you can check for e-mail on this POP3 account using the
login and the new password.
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- What port does POP3 run on?
Flexihosting's POP3 server runs on port 110. This is important but probably not needed for your e-mail client configuration.
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- Why can't I connect to the POP3 server?
There are several reasons why you may
not be able to connect to the POP3 server, and thus, not be able to check your
POP3 account(s) for new messages. Use the following guideline to solve this sort
of problem:---
(1)Make sure you first have a connection to the Internet.
Verify this by visiting a website.---
(2)Make sure your e-mail client is configured properly
according to the instructions in your welcome email. This does not
apply if you have checked for new e-mail before and have not changed your
configurations since.---
(3)Have you successfully connected to the POP3 server from this
location before? In other words, are you trying to connect to the POP3 server
for the first time or from a new location for the first time?---
(4)Verify that you are not behind a firewall! If you are at
work, this should be your first clue. If you find that you are behind a
firewall, verify with the network administrator that port 110 is allowed. If it
is not, this is the reason you cannot connect to the POP3 server---
(5)Call your ISP or whoever is providing you the connection to
the Internet and verify that port 110 (POP3) is not denied. If it is, this is
the reason you cannot connect to the POP3 server---
(6)Finally, log into your Control Panel, and click the
server name where your domain is hosted. Verify that POP3 service is not
currently unavailable.----
If you get this far and are still unable to connect, try to
connect to another POP3 server that you may access to, such as your ISPs POP3
server. At this point, the problem is most likley on the client side.
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- Does e-mail on the server count towards my allotted space?
Yes. Any e-mail you have stored on the server counts as storage for
your account. This is one reason we recommend not storing e-mail on the
server. Once you download and read your mail, you should ensure that
your e-mail client deletes the mail from the server. In the
configuration settings for your e-mail client, make sure that you do
not have the option selected to "Leave mail on server" if you do not
wish to store e-mail on the server.
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- Does my "master" POP3 account password change when I change my system password?
Yes. Changing your system password will change your master email account password.
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- How much mail can I have stored on each POP3 account?
You can store up to the Megabytes of storage available on your virtual
hosting account. However, there may be limitations set by you specific
to each POP3 account you have setup. For example, you may create an
account for a friend and limit their disk usage to 1 Megabyte. This
includes any attachments that may be included with the e-mail message.
It is always a good idea to check your e-mail regularly. If your e-mail
tests the limitation, any additional incoming e-mail will bounce and
thus, will not be delivered. Flexihosting strongly encourages you to
not store e-mail on the server.
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SMTP Server (Outgoing Email)
- What does SMTP stand for?
SMTP stands for Simple Mail Transfer Protocol. This is the generally accepted protocol for outgoing e-mail.
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- What is an overview of SMTP service?
The ability to provide E-mail services to clients includes two critical
functions: SMTP and POP3. Together, they provide the means for clients
to send outgoing mail and check for new incoming mail, respectively.
SMTP service is the side of e-mail that allows clients to send outgoing
e-mail messages to any valid e-mail address. The SMTP server performs
two basic but important functions. First, it verifies that anyone
attempting to send outgoing e-mail through the SMTP server has the
right to do so. Secondly, it sends the outgoing mail and if
undeliverable, sends the message back to the sender. Think of the SMTP
server in terms of your local post office. Just like snail mail, e-mail
is routed in a similar fashion. While it does not cost a client 32
cents to send an e-mail, they must have permission to sent the outgoing
e-mail message. The post office requires postage to send the message to
the recipient. Flexihostings requires that you have checked one of
your POP3 accounts in the last 30 minutes for new e-mail before being
allowed to send. Think of checking before sending the same as buying a
stamp at the post office. Once this requirement is met the mail is sent
to the recipient. However, problems can occur both in the delivery of
e-mail and postal mail. Mail is sent to addresses which do not exist,
and are therefore returned "address unknown" or "user unknown". Just
like the postal service returning your mail with a message "stamped" on
it as to why it was not deliverable, so will our SMTP server. When
e-mail "bounces", or is returned to you, it is done so because it was
undeliverable for one reason or another. Finally, you need to configure
your e-mail client so that it knows what SMTP server to use for sending
outgoing e-mail messages. In order to send mail through the proper SMTP
server, configure your e-mail client to access the SMTP (Outgoing Mail)
Server: mail.yourdomain.com.
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- Can I send out unsolicited e-mail?
Absolutely not. Sending out unsolicited e-mail from your Flexhosting virtual server is a direct violation of our Acceptable Uses
Policy. Please read our section regarding the Anti-Spam Policy. This
includes sending unsolicited e-mail using another SMTP server
referencing any websites hosted by Flexihosting. Flexihosting has
a "zero-tolerance" for violations of this policy. Failure to abide by
this policy by anyone using your mail server will result in termination
of your account without eligibility for a refund.
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- Can I use my own SMTP server?
Certainly. With your account you have the ability to use your own SMTP
server. This allows you to send all of your outgoing e-mail from your
domain name rather than through your Internet Service Provider, giving
you a more professional look.
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- What do I use for my SMTP (outgoing) mail server?
Use
the following syntax for your SMTP (outgoing) Mail server:
mail.yourdomain.com If you have domain name pointers, you need to use
your original domain name (not any domain pointers). Using domain name
pointers rather than your original domain name will not work and you
will most likely encounter problems sending outgoing e-mail from your
account.
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- What port does SMTP run on?
Flexihosting's SMTP server runs on port 25. This is important but probably not needed for your e-mail client configuration.
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.htacces and Pasword Protecting directories
- What is Htaccess?
An .htaccess file
is simply a text file containing Apache directives. Those directives
apply to the documents in the directory where the .htaccess file is
located, and to all subdirectories under it as well. Other .htaccess
files in subdirectories may change or nullify the effects of those in
parent directories. As text files, you can use whatever text editor you
like to create or make changes to .htaccess files.
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- How can I password protect a directory.
To password protect a directory, please visit our "video tutorials"
section to see how to do this via the web based control panel before
you try to protect a directory with a .htaccess file.
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- Im having unusual problems with my .htacces files
When
most of our customers experience problems with .htaccess files it
usually due to the fact MS FrontPage extensions are enabled. If you are
not using frontpage to create your site, you should submit an email to
support to have these extensions turned off for your domain.
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- I can not see my .htaccess file after I have uploaded it
If
you can not see your .htaccess file via your FTP program, we advise you
use your online file manager to view, edit or delete your .htaccess
files. To access your file manager, go to any web browser and type
www.yourdomain.com/admin
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