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Thank you for contacting our Customer Service Team. Your request will be looked into by one of our team as soon as possible. We are looking forward to assist you in any way possible.

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Corporate Office
Australia: S.5.04
365 Lt Collins St, Melbourne, Victoria, 3000
Customer Contact Center Phone Numbers
Malaysia / Asia: (60) 03 6207 1500
Australia: (61) 3 9005 9886
New Zealand: (64) 9887 0393
USA: +1 281 846 3884
U.K. / Europe:

(44) 020 3384 2149

Technical Support Centers Team Lead Contacts
Support Center 1 - Australia: sc-au [at]
Support Center 2 - Malaysia: sc-my [at]
Support Center 3 - India : sc-in [at]
Escalation Procedures
If you are not happy with how your issue has been handled or if you have a important comment that you believe requires the management attention, you may escalate it to our executive management team at the following email address: contact-management [at]
Primary Snail Mail / Postal Address
Australia: Suite 5.04, 365 Little Collins Street
Melbourne 3000, Victoria
Data Centers / NOC
US Test ping IP:
Test ping IP:
Test ping IP:
The Netherlands:
Test ping IP:


Malaysia (GMT+8)
Block B, Level 5, Plaza Mont Kiara,
Mont Kiara, Kuala Lumpur, 50480
Tel: +603 6207 1500
Fax: +603 6201 1664


Australia (GMT +11)
365 Lt Collins St
Melbourne, Victoria, 3000
Tel: +613 9005 9886
Fax: +613 8677 1132


1600 Woodlands Drive
Suite 200
Maumee, Ohio 43537
United States
Tel: +1 567 252 9312
Fax: +1 484 206 9827

  • Credit cards (Visa, Mastercard, American Express, Bankcard, Diners)
  • Paypal Acceptance Mark
  • Direct deposit / Telegraphic Transfer
  • Cheque, Cashier Cheque, Money Order
Prices exclude 10% Australian GST. Non Australian residents exempted.