Sales
1. Are there any hidden fees with your server pricing?
No, there are no hidden fees. The server's price will remain fixed
for the life of the server.
2. Do you have a 30-day money back guarantee?
No. Flexihostings already offers a service with the lowest risk
possible. Spammers, DoS attackers, and anyone else intent on illegal
or AUP violating activity could essentially take advantage of
our resources if we had a test drive or 30 day money back guarantee
program. We are no hassle hosting without long-term contracts
so it's virtually no risk. Just pay for 30 days and if you don't
need or want the server after 30 days, then you can simply walk
away. In addition to this, unlike many other Dedicated Server
Hosting Provider, you need to commit to a minimum term of at least
1 year. Flexihostings customers enjoy month to month service.
3. Do you offer any co-location services?
Yes, we do offer co-location services and custom configuration
such as private LAN, load balancer, direct cross cable connection.
Please email dc@flexihostings.net
for further information about such services.
4. Do you offer a reseller program or an
affiliate program for your dedicated servers?
Yes, please contact sales@flexihostings.net
for more information.
5. Is there a sales tax or GST on orders?
Our listed price is the nett price you will pay.
6. Do you provide a backup solution?
Yes, we offer FTP backup for $1/GB. To order, email sales@flexihostings.net
or via our 24/7 Helpdesk.
7. What are the advantages of having a control
panel?
Control panels were designed to make the lives of both the server
administrator and the individual users of that server simpler
and more convenient. The tools they provide allow easy management
of common tasks that can be mundane and time consuming.
8. Will my server have a web-based control
panel?
You can order Plesk or Helm for your Windows server and Direct
Admin or cPanel for your Linux server for an additional monthly
fee. Our servers do not come with a free control panel by default.
Our Linux servers do come with a free web-based server administration
tool, Webmin, which allows control over various server functions.
Webmin is not a true 'control panel' for virtual hosting, such
as cPanel, Plesk or Direct Admin but will help you administer
the server.
9. Do the Linux servers come with Apache,
PHP and MySQL by default?
CentOS and Fedora Core servers do come with Apache, PHP, and MySQL
preinstalled. The Debian servers do not because there are multiple
packages for each of these programs and we want to leave that
option up to the server administrator.
10. What are your default video settings
on Windows servers?
This is based on the Remote Desktop protocol, which has a restricted
limit. You are free to install a third-party desktop control program
(such as VNC), which allows higher resolutions and color depths.
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Network and Facilities
1. Do you cap or throttle the bandwidth on my server?
No.
2. Is there an overage rate if I exceed my allotted
bandwidth?
$0.4/GB
3. Do you have any monitoring systems in place to watch
for DoS/DDoS, repetitive scans, etc, on your network?
Absolutely. We do monitor the network proactively to prevent any
such attacks whenever possible. Please keep in mind that no company
can protect you from a DoS attack. DoS attacks are not random,
so if you are the target then you will likely get hit no matter
where you are hosted. We do have extended relationships with our
providers to thwart such attacks at the source when possible.
4. Do you have a test server I may connect to test latency?
Pacific Internet IDC
58.145.192.2 or 203.211.142.85
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Billing
1. What is the time between billing cycles?
Month to month. An invoice will be automatically generated for
you 14 days before the expiry of each month service.
2. Is there an annual discount option if I prepay?
We offer 1 month free for a 6 month prepay and 2 months free for
a 12 month prepay. Please contact sales@flexihostings.net.
3. What are your payment options?
We accept Direct Deposit, Visa, MasterCard, and American Express
only.
4. Do you accept PayPal?
Yes, we accept PayPal payments.
5. How do I cancel my server?
Please send your request to sales@flexihostings.net
and kindly make sure to do this before your next billing date
if you do not want to be billed again.
6. If I have a server at Flexihostings and want to migrate
to a new one, do I have to pay for both at the same time?
You can place the order for your new server at least one week
before your current server gets invoiced. Once you've done this,
you will need to open a ticket to our billing department notifying
us that you have placed your order for the new server and request
the 1-week migration special. Once this has been done, we will
extend the current servers billing cycle by 7 days and schedule
it to go offline after the 7 days has been exhausted. This will
allow you two weeks to migrate to your new server and avoid having
to pay for two. Please be aware that it is the customer's responsibility
to migrate the data between servers.
7. Do you prorate if I cancel before my billing date?
No. Billing is done on a monthly cycle.
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AUP/TOS
1. What/where is the AUP Policy?
The AUP document can be found at http://flexihostings.net.au/hosting_terms_and_conditions.html
2. Help! My Server has been suspended for an AUP violation,
what do I do now?
Please send an email to support@flexihostings.net
with your server IP address so that we can provide a solution
to get your server back online.
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Support
1. My server is not responding. Do you offer Free Cold
Reboot
Yes, simply send our support team an email and one of our engineer
will walk up to your server and give it a cold reboot. Should
the server do not come up after a reasonable time, our tech will
further investigate your server and give you an update.
2. What is the typical turnaround time for ticket requests?
We have a 24-hour guarantee for replies submitted via the ticketing
system but it is typically a far more rapid process.
3. When do I have to cancel my server if I do not wish
to be billed again?
It is best that you submit your cancellation ticket 72 hours before
your renewal date.
4. How long does an OS reload take?
Our guarantee is 24 hours but we average between 2-6 hours.
5. Is Flexihostings going to perform the backups for
my server?
No. Performing regular backups is the responsibility of our customers
and is highly recommended. You may take advantage of our FTP Backup
service at only $1 per gb of data for this purpose.
6. Will Flexihostings install SSL (Secure Socket Layer)
certificates on my server?
If you provide the SSL certificate, we are happy to install it
for you via a paid support ticket.
7. Do the Windows servers come with web-based email,
or just email?
Windows servers installed without a control panel at Flexihostings
come with the free version of MailEnable. It does not include
a web-based client, only POP and SMTP.
8. Do you do an off the disk installation of RedHat?
Our installs come with the latest security patches (which an off-the-CD
install would not), insuring that the installation you get will
be both up to date and secure.
9. How are security patches handled?
Every server will have all the known security patches and safe
OS patches applied before you gain access to the server. Flexihostings
does its very best to provide you with an initial secure installation,
but it is up to you to keep the server up to date and secure following
installation. CentOS and FedorCore includes an option for automated
updates, which can be preconfigured to run daily. Windows server
can be set to run updates on its own.
10. How does Flexihostings detect intruders (hackers)?
We utilize various forms of Network IDS and monitoring but the
security of your server is the server administrator's responsibility.
11. May I run my own name servers?
Yes. While we highly recommend using our name servers, if you
have a specific need, we do not prevent customers from hosting
their own.
12. Does Flexihostings have name servers for its customer's
use?
Yes. There is no cost to use our nameservers.
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